实现抖音转接客服

Utils/Dy/DyUtils.py

@@ -117,23 +117,33 @@ class DouYinBackendService:
                         or self.current_store_id
                         or '')
             
-            msg_type = platform_message.get('msg_type', 'text')
-            content_for_backend = platform_message.get('content', '')
-
-            pin_image = platform_message.get('pin_image')
-            if not pin_image:
-                pin_image = ""
+            # 检查消息类型，如果是特殊类型（如staff_list），保持原格式
+            message_type = platform_message.get('type', 'message')
+            
+            if message_type == 'staff_list':
+                # 对于客服列表消息，直接转发原始格式
+                msg = platform_message.copy()
+                # 确保store_id正确
+                msg['store_id'] = store_id
             else:
-                pass
-            # 构造标准消息格式
-            msg = {
-                'type': 'message',
-                'content': content_for_backend,
-                'pin_image': pin_image,
-                'msg_type': msg_type,
-                'sender': {'id': sender_id},
-                'store_id': store_id
-            }
+                # 对于普通消息，使用原有的格式转换逻辑
+                msg_type = platform_message.get('msg_type', 'text')
+                content_for_backend = platform_message.get('content', '')
+
+                pin_image = platform_message.get('pin_image')
+                if not pin_image:
+                    pin_image = ""
+                else:
+                    pass
+                # 构造标准消息格式
+                msg = {
+                    'type': 'message',
+                    'content': content_for_backend,
+                    'pin_image': pin_image,
+                    'msg_type': msg_type,
+                    'sender': {'id': sender_id},
+                    'store_id': store_id
+                }
             
             backend.send_message(msg)
             return None
@@ -302,7 +312,9 @@ class DouYinMessageHandler:
             # 发送到后端
             await self.ai_service.send_message_to_backend(message_template.to_dict())
             self._log(f"发送客服列表消息的结构体为: {message_template.to_json()}")
-            self._log(f"✅ 成功发送客服列表到后端，共 {len(staff_infos)} 个客服", "SUCCESS")
+            self._log(f"✅ [DY] 成功发送客服列表到后端，共 {len(staff_infos)} 个客服", "SUCCESS")
+            print(f"🔥 [DY] 客服列表已上传到后端: {len(staff_infos)} 个客服")
+            print(f"[DY] 客服详情: {[{'id': s['staff_id'], 'name': s['name']} for s in staff_infos]}")
             return True
 
         except Exception as e:
@@ -1823,6 +1835,17 @@ class DouYinListenerForGUI:
                     if not message_handler_success:
                         self._log("❌ 消息处理器启动失败", "ERROR")
                         return False
+                    
+                    # 发送客服列表到后端
+                    try:
+                        staff_list_success = await self.douyin_bot.message_handler.send_staff_list_to_backend()
+                        if staff_list_success:
+                            print(f"🔥 [DY] 客服列表已上传到后端")
+                        else:
+                            print(f"⚠️ [DY] 客服列表上传失败")
+                    except Exception as e:
+                        print(f"❌ [DY] 客服列表上传异常: {e}")
+                        self._log(f"❌ 抖音客服列表上传异常: {e}", "ERROR")
                 
                 # 注册到全局管理器
                 dy_manager = DouYinWebsocketManager()

Utils/Pdd/PddUtils.py

@@ -574,7 +574,8 @@ class ChatPdd:
             # 通过后端服务发送
             await self.backend_service.send_message_to_backend(message_template.to_dict())
             self._log(f"发送客服列表消息的结构体为: {message_template.to_json()}")
-            self._log(f"✅ 成功发送客服列表到后端，共 {len(self.customer_list)} 个客服", "SUCCESS")
+            self._log(f"✅ [PDD] 成功发送客服列表到后端，共 {len(self.customer_list)} 个客服", "SUCCESS")
+            print(f"🔥 [PDD] 客服列表已上传到后端: {len(self.customer_list)} 个客服")
             return True
 
         except Exception as e:

WebSocket/BackendClient.py

@@ -660,6 +660,150 @@ class BackendClient:
         except Exception as e:
             print(f"[PDD Transfer] 拼多多转接失败: {e}")
 
+    def _transfer_to_jd(self, customer_service_id: str, user_id: str, store_id: str):
+        """执行京东平台转接操作"""
+        try:
+            from Utils.JD.JdUtils import WebsocketManager as JDWSManager
+            jd_mgr = JDWSManager()
+            shop_key = f"京东:{store_id}"
+            entry = jd_mgr.get_connection(shop_key)
+
+            if not entry:
+                print(f"[JD Transfer] 未找到京东连接: {shop_key}")
+                return
+
+            platform_info = entry.get('platform', {})
+            websocket = platform_info.get('ws')  # 京东使用'ws'字段
+            aid = platform_info.get('aid', '')
+            pin_zj = platform_info.get('pin_zj', '')
+
+            print(f"[JD Transfer] 找到京东连接，准备执行转接: user_id={user_id}, cs_id={customer_service_id}")
+            print(f"[JD Transfer] 连接信息: has_ws={bool(websocket)}, aid={aid}, pin_zj={pin_zj}")
+
+            if websocket:
+                # 执行转接操作
+                def transfer_in_loop():
+                    try:
+                        # 导入京东工具类
+                        from Utils.JD.JdUtils import FixJdCookie
+                        
+                        # 创建临时实例用于转接
+                        jd_instance = FixJdCookie()
+                        
+                        # 执行转接操作
+                        loop = asyncio.new_event_loop()
+                        asyncio.set_event_loop(loop)
+                        try:
+                            result = loop.run_until_complete(
+                                jd_instance.transfer_customer(
+                                    websocket, aid, user_id, pin_zj, customer_service_id
+                                )
+                            )
+                            
+                            if result:
+                                print(f"[JD Transfer] ✅ 转接成功: user_id={user_id} -> cs_id={customer_service_id}")
+                            else:
+                                print(f"[JD Transfer] ❌ 转接失败: user_id={user_id}")
+                        finally:
+                            loop.close()
+                            
+                    except Exception as e:
+                        print(f"[JD Transfer] 转接过程异常: {e}")
+
+                # 在新线程中执行转接操作
+                import threading
+                transfer_thread = threading.Thread(target=transfer_in_loop, daemon=True)
+                transfer_thread.start()
+
+            else:
+                print(f"[JD Transfer] 条件不足: has_ws={bool(websocket)}, aid='{aid}', pin_zj='{pin_zj}'")
+        except Exception as e:
+            print(f"[JD Transfer] 京东转接失败: {e}")
+
+    def _transfer_to_dy(self, customer_service_id: str, user_id: str, store_id: str):
+        """执行抖音平台转接操作"""
+        try:
+            from Utils.Dy.DyUtils import DouYinWebsocketManager as DYWSManager
+            dy_mgr = DYWSManager()
+            shop_key = f"抖音:{store_id}"
+            entry = dy_mgr.get_connection(shop_key)
+
+            if not entry:
+                print(f"[DY Transfer] 未找到抖音连接: {shop_key}")
+                return
+
+            platform_info = entry.get('platform', {})
+            dy_instance = platform_info.get('douyin_bot')  # 修正字段名称
+            cookie_dict = platform_info.get('cookie', {})
+
+            print(f"[DY Transfer] 找到抖音连接，准备执行转接: user_id={user_id}, cs_id={customer_service_id}")
+            print(f"[DY Transfer] 连接信息: has_douyin_bot={bool(dy_instance)}, has_cookie={bool(cookie_dict)}")
+
+            if dy_instance:
+                # 执行转接操作
+                def transfer_in_loop():
+                    try:
+                        # 抖音转接通过message_handler执行
+                        if dy_instance and hasattr(dy_instance, 'message_handler') and dy_instance.message_handler:
+                            # 获取实际的抖音店铺ID（从cookie中获取）
+                            shop_id = cookie_dict.get('SHOP_ID', store_id)  # 优先使用cookie中的SHOP_ID
+                            print(f"[DY Transfer] 使用shop_id: {shop_id}")
+                            print(f"[DY Transfer] 转接参数: receiver_id={user_id}, shop_id={shop_id}, staff_id={customer_service_id}")
+                            
+                            # 检查是否是自己转给自己的情况
+                            try:
+                                # 获取可用客服列表来验证
+                                staff_list = dy_instance.message_handler.get_casl()
+                                if staff_list:
+                                    print(f"[DY Transfer] 当前可用客服数量: {len(staff_list)}")
+                                    if len(staff_list) <= 1:
+                                        print(f"[DY Transfer] ⚠️ 只有一个客服在线，可能无法转接")
+                                    
+                                    # 查找目标客服信息
+                                    target_staff = None
+                                    for staff in staff_list:
+                                        if str(staff.get('staffId', '')) == str(customer_service_id):
+                                            target_staff = staff
+                                            break
+                                    
+                                    if target_staff:
+                                        print(f"[DY Transfer] 找到目标客服: {target_staff.get('staffName', 'Unknown')} (ID: {customer_service_id})")
+                                    else:
+                                        print(f"[DY Transfer] ⚠️ 未找到目标客服ID: {customer_service_id}")
+                                        print(f"[DY Transfer] 可用客服列表: {[{'id': s.get('staffId'), 'name': s.get('staffName')} for s in staff_list]}")
+                                else:
+                                    print(f"[DY Transfer] ⚠️ 无法获取客服列表")
+                            except Exception as e:
+                                print(f"[DY Transfer] 获取客服列表时出错: {e}")
+                            
+                            # 执行同步转接操作
+                            result = dy_instance.message_handler.transfer_conversation(
+                                receiver_id=user_id,
+                                shop_id=shop_id,
+                                staff_id=customer_service_id
+                            )
+                            
+                            if result:
+                                print(f"[DY Transfer] ✅ 转接成功: user_id={user_id} -> cs_id={customer_service_id}")
+                            else:
+                                print(f"[DY Transfer] ❌ 转接失败: user_id={user_id}")
+                                print(f"[DY Transfer] 💡 可能原因：1) 只有一个客服无法转接 2) 客服ID不存在 3) 权限不足 4) 会话状态不允许转接")
+                        else:
+                            print(f"[DY Transfer] ⚠️ 抖音实例或message_handler不可用")
+                            
+                    except Exception as e:
+                        print(f"[DY Transfer] 转接过程异常: {e}")
+
+                # 在新线程中执行转接操作
+                import threading
+                transfer_thread = threading.Thread(target=transfer_in_loop, daemon=True)
+                transfer_thread.start()
+
+            else:
+                print(f"[DY Transfer] 条件不足: has_douyin_bot={bool(dy_instance)}")
+        except Exception as e:
+            print(f"[DY Transfer] 抖音转接失败: {e}")
+
     def _transfer_to_qianniu(self, customer_service_id: str, user_id: str, store_id: str):
         """执行千牛平台转接操作"""
         try:
@@ -683,11 +827,11 @@ class BackendClient:
             platform_type = self._get_platform_by_store_id(store_id)
 
             if platform_type == "京东":
-                # 京东转接逻辑 - 待实现
-                print(f"[JD Transfer] 京东平台转接功能待实现")
+                # 京东转接逻辑
+                self._transfer_to_jd(customer_service_id, user_id, store_id)
             elif platform_type == "抖音":
-                # 抖音转接逻辑 - 待实现
-                print(f"[DY Transfer] 抖音平台转接功能待实现")
+                # 抖音转接逻辑
+                self._transfer_to_dy(customer_service_id, user_id, store_id)
             elif platform_type == "千牛":
                 # 千牛转接逻辑
                 self._transfer_to_qianniu(customer_service_id, user_id, store_id)