实现抖音转接客服
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@@ -660,6 +660,150 @@ class BackendClient:
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except Exception as e:
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print(f"[PDD Transfer] 拼多多转接失败: {e}")
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def _transfer_to_jd(self, customer_service_id: str, user_id: str, store_id: str):
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"""执行京东平台转接操作"""
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try:
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from Utils.JD.JdUtils import WebsocketManager as JDWSManager
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jd_mgr = JDWSManager()
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shop_key = f"京东:{store_id}"
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entry = jd_mgr.get_connection(shop_key)
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if not entry:
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print(f"[JD Transfer] 未找到京东连接: {shop_key}")
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return
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platform_info = entry.get('platform', {})
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websocket = platform_info.get('ws') # 京东使用'ws'字段
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aid = platform_info.get('aid', '')
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pin_zj = platform_info.get('pin_zj', '')
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print(f"[JD Transfer] 找到京东连接，准备执行转接: user_id={user_id}, cs_id={customer_service_id}")
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print(f"[JD Transfer] 连接信息: has_ws={bool(websocket)}, aid={aid}, pin_zj={pin_zj}")
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if websocket:
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# 执行转接操作
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def transfer_in_loop():
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try:
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# 导入京东工具类
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from Utils.JD.JdUtils import FixJdCookie
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# 创建临时实例用于转接
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jd_instance = FixJdCookie()
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# 执行转接操作
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loop = asyncio.new_event_loop()
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asyncio.set_event_loop(loop)
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try:
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result = loop.run_until_complete(
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jd_instance.transfer_customer(
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websocket, aid, user_id, pin_zj, customer_service_id
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)
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)
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if result:
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print(f"[JD Transfer] ✅ 转接成功: user_id={user_id} -> cs_id={customer_service_id}")
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else:
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print(f"[JD Transfer] ❌ 转接失败: user_id={user_id}")
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finally:
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loop.close()
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except Exception as e:
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print(f"[JD Transfer] 转接过程异常: {e}")
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# 在新线程中执行转接操作
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import threading
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transfer_thread = threading.Thread(target=transfer_in_loop, daemon=True)
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transfer_thread.start()
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else:
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print(f"[JD Transfer] 条件不足: has_ws={bool(websocket)}, aid='{aid}', pin_zj='{pin_zj}'")
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except Exception as e:
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print(f"[JD Transfer] 京东转接失败: {e}")
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def _transfer_to_dy(self, customer_service_id: str, user_id: str, store_id: str):
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"""执行抖音平台转接操作"""
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try:
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from Utils.Dy.DyUtils import DouYinWebsocketManager as DYWSManager
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dy_mgr = DYWSManager()
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shop_key = f"抖音:{store_id}"
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entry = dy_mgr.get_connection(shop_key)
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if not entry:
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print(f"[DY Transfer] 未找到抖音连接: {shop_key}")
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return
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platform_info = entry.get('platform', {})
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dy_instance = platform_info.get('douyin_bot') # 修正字段名称
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cookie_dict = platform_info.get('cookie', {})
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print(f"[DY Transfer] 找到抖音连接，准备执行转接: user_id={user_id}, cs_id={customer_service_id}")
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print(f"[DY Transfer] 连接信息: has_douyin_bot={bool(dy_instance)}, has_cookie={bool(cookie_dict)}")
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if dy_instance:
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# 执行转接操作
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def transfer_in_loop():
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try:
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# 抖音转接通过message_handler执行
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if dy_instance and hasattr(dy_instance, 'message_handler') and dy_instance.message_handler:
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# 获取实际的抖音店铺ID（从cookie中获取）
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shop_id = cookie_dict.get('SHOP_ID', store_id) # 优先使用cookie中的SHOP_ID
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print(f"[DY Transfer] 使用shop_id: {shop_id}")
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print(f"[DY Transfer] 转接参数: receiver_id={user_id}, shop_id={shop_id}, staff_id={customer_service_id}")
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# 检查是否是自己转给自己的情况
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try:
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# 获取可用客服列表来验证
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staff_list = dy_instance.message_handler.get_casl()
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if staff_list:
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print(f"[DY Transfer] 当前可用客服数量: {len(staff_list)}")
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if len(staff_list) <= 1:
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print(f"[DY Transfer] ⚠️ 只有一个客服在线，可能无法转接")
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# 查找目标客服信息
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target_staff = None
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for staff in staff_list:
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if str(staff.get('staffId', '')) == str(customer_service_id):
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target_staff = staff
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break
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if target_staff:
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print(f"[DY Transfer] 找到目标客服: {target_staff.get('staffName', 'Unknown')} (ID: {customer_service_id})")
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else:
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print(f"[DY Transfer] ⚠️ 未找到目标客服ID: {customer_service_id}")
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print(f"[DY Transfer] 可用客服列表: {[{'id': s.get('staffId'), 'name': s.get('staffName')} for s in staff_list]}")
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else:
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print(f"[DY Transfer] ⚠️ 无法获取客服列表")
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except Exception as e:
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print(f"[DY Transfer] 获取客服列表时出错: {e}")
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# 执行同步转接操作
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result = dy_instance.message_handler.transfer_conversation(
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receiver_id=user_id,
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shop_id=shop_id,
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staff_id=customer_service_id
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)
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if result:
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print(f"[DY Transfer] ✅ 转接成功: user_id={user_id} -> cs_id={customer_service_id}")
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else:
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print(f"[DY Transfer] ❌ 转接失败: user_id={user_id}")
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print(f"[DY Transfer] 💡 可能原因：1) 只有一个客服无法转接 2) 客服ID不存在 3) 权限不足 4) 会话状态不允许转接")
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else:
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print(f"[DY Transfer] ⚠️ 抖音实例或message_handler不可用")
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except Exception as e:
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print(f"[DY Transfer] 转接过程异常: {e}")
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# 在新线程中执行转接操作
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import threading
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transfer_thread = threading.Thread(target=transfer_in_loop, daemon=True)
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transfer_thread.start()
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else:
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print(f"[DY Transfer] 条件不足: has_douyin_bot={bool(dy_instance)}")
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except Exception as e:
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print(f"[DY Transfer] 抖音转接失败: {e}")
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def _transfer_to_qianniu(self, customer_service_id: str, user_id: str, store_id: str):
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"""执行千牛平台转接操作"""
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try:
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@@ -683,11 +827,11 @@ class BackendClient:
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platform_type = self._get_platform_by_store_id(store_id)
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if platform_type == "京东":
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# 京东转接逻辑 - 待实现
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print(f"[JD Transfer] 京东平台转接功能待实现")
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# 京东转接逻辑
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self._transfer_to_jd(customer_service_id, user_id, store_id)
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elif platform_type == "抖音":
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# 抖音转接逻辑 - 待实现
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print(f"[DY Transfer] 抖音平台转接功能待实现")
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# 抖音转接逻辑
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self._transfer_to_dy(customer_service_id, user_id, store_id)
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elif platform_type == "千牛":
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# 千牛转接逻辑
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self._transfer_to_qianniu(customer_service_id, user_id, store_id)
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